Note: Try watching your stream in another browser or another device. Restart and reset up the router if needed.Ĭontact our 24/7 live chat support for additional help and assistance.ĭisable your channels on the Restream dashboard and go live directly to Restream. Make sure to use a hardwired connection if possible. If the above step confirmed that Internet speed is an issue, then here are a few suggestions on steps you can take further:Ĭontact your internet service provider to confirm they are not working on the lines and ask them to improve the connection to a certain Restream server. If you get satisfactory results, you can go back to this tab. Please run the following tests in order to confirm if that is the case:Ĭonduct a speed test following this guide. Internet connection is the most common reason why you're having video quality issues. Also please check our recommendations for the guests.Ĭhange to wired internet connection if possible.įor users that are not currently streaming If the issue is with the guest - please ask the guest to connect via a different device.
